Kendall Smith Microsoft 365 Admin

SKILLS

Research, Implementation, Troubleshooting, Problem-Solving, Analysis, IT Support, Customer Service, Communication (Liaison), Project Management, Technical Writing (Documentation), Documentation, Training, Presentation, Microsoft 365 Administration, Azure Administration, Office 365 Administration, Exchange Online Administration, SharePoint Administration, OneDrive Administration, DNS Administration, PowerShell Scripting, Cloud Computing, Cloud Migration, Google Workspace, WordPress Administration, cPanel Administration, Website Hosting, IT Security, Compliance, Grant Writing, Domain Management.

EXPERIENCE

October 2019 – CURRENT

Information Consultant, Hawkins Consulting

v Enhanced client IT infrastructure by researching and implementing custom solutions tailored to their specific needs.

v Streamlined client operations by setting up and managing Microsoft 365 Admin Center tenants, including DNS management,
and resolving email and OneDrive/SharePoint issues.

v Increased efficiency and reduced manual tasks by creating and implementing PowerShell scripts to automate common Microsoft
365 tasks.

v Improved client satisfaction by providing initiative-taking support and resolving general Microsoft 365 support tickets
effectively.

v Successfully migrated client data from various platforms, including Google Workspace and other Microsoft tenants,
ensuring a smooth transition.

v Served as a key liaison between clients and IT software companies, facilitating communication and resolving technical
challenges.

May 2019 – October 2019

Information Consultant Intern, Hawkins Consulting

v Provided exceptional customer service by resolving over 300 technology-related incidents per month, demonstrating

strong problem-solving and communication skills.

v Improved service desk efficiency by contributing to the knowledge base and assisting with the documentation of

company standards and processes.

v Enhanced operational effectiveness by recommending and implementing improvements for increased efficiency and

effectiveness within the service desk.

v Demonstrated technical proficiency by troubleshooting and resolving hardware and software issues, managing end-users

in Azure-AD and Active Directory, and contacting third-party vendors.

EDUCATION

August 2019

Georgia Gwinnett College

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

MINOR IN MATHEMATICS

GPA 3.2

LICENSES AND CERTIFICATES

v Microsoft Networking Fundamentals Certificate

NOTABLE PROJECTS

Church IT Security Grant

I researched and assisted in writing a grant proposal to enhance church security. This involved creating an application account, coordinating with GEMA (Georgia Emergency Management Agency) to understand grant requirements, and conducting comprehensive security assessments. These assessments included interviews with church staff, review of police reports, and analysis of local crime statistics. As a result, the church successfully secured a $94,000 state grant to fund network upgrades, alarm systems, and camera system renovations.

International PMC Domain Project

I successfully implemented and maintained a centralized domain management system for an International Property Management Company. This involved setting up a new registrar, migrating over seventy domains to that new registrar, and establishing a system for ongoing management.

Key responsibilities included:

v DNS record management,

v Coordinating domain transfers with property managers, and branding companies

v Maintaining the data spreadsheet for all domains.

This system has now been in place for over 3 years, ensuring seamless domain management and preventing DNS record loss.